Refund and Cancellation Policy
This policy outlines the terms and conditions for booking cancellations and refunds on our platform.
Cancellation by Doctor or Patient
Bookings cancelled by either the doctor or the patient will be eligible for a full refund. The cancellation must be made through the platform to ensure proper processing.
Refund Processing Time
All approved refunds will be credited within 7-10 working days to the original payment method used during booking. Please ensure your payment details are up to date.
No-Show Policy
If a booking is cancelled because the patient did not visit the doctor at the booked time, no refund will be given. We encourage all patients to cancel their appointments in advance if they are unable to attend.
Key Points
Eligible for Refund
Cancellations by doctor or patient
Working Days
Refund processing time
No Refund
Patient no-show cases
Need Help?
For any questions or concerns regarding refunds and cancellations, please contact our customer service team through the app or website. We are here to assist you with your booking-related queries.