Terms & Conditions

1. About Arokiyam

Arokiyam is operated by MARCHE HEALTHCARE PRIVATE LIMITED, a company registered in India. We provide a platform that connects patients with doctors and healthcare providers for appointment booking and healthcare services.

📧 Contact: info@marchehealthcare.org

2. Eligibility

• You must be at least 18 years old to use Arokiyam independently
• Minors may use the app under parental or guardian supervision
• You must provide accurate information when registering
• You agree to use the app only for lawful purposes

3. Bookings & Appointments

• You must attend appointments on time
• Token numbers and visit timings are calculated based on doctor capacity
• Repeated no-shows or late cancellations may result in account restrictions
• Emergency bookings receive priority but have additional platform and consultation fees

4. User Responsibilities

You agree to:

• Provide accurate personal information
• Not misuse the platform or impersonate others
• Attend scheduled appointments or cancel in advance
• Maintain respectful communication with doctors and staff
• Not use the app for medical emergencies (call 108 or visit emergency services instead)

5. Doctor Responsibilities

Doctors using Arokiyam agree to:

• Maintain accurate schedule and availability information
• Honor confirmed appointments except in unavoidable circumstances
• Respond to doubtful date bookings promptly
• Provide genuine medical information and services
• Be registered and licensed to practice medicine in India

6. Payments & Fees

• Consultation fees are paid directly to the doctor unless paid through the app
• Platform fees (if applicable) are paid through the app
• Emergency bookings have additional charges
• Payment methods accepted: UPI, cards, net banking, and other digital payment methods
• See our Refund Policy for cancellation and refund terms

7. Medical Disclaimer

8. Content & Videos

• Doctors may upload health-related videos (max 5 videos, 30 seconds each)
• All content must be appropriate, legal, and medically accurate
• We reserve the right to remove inappropriate content
• Videos and content are for informational purposes only, not medical advice
• You may not copy, distribute, or misuse platform content

9. Advertisements

Doctors can create image advertisements displayed to patients within a specific location radius. All ads must comply with Indian advertising regulations and medical ethics guidelines.

10. Privacy & Data

We collect and use your personal information as described in our Privacy Policy. By using Arokiyam, you consent to our data practices. We never sell your personal data.

11. Limitations of Liability

Arokiyam is not liable for:

• Medical malpractice or outcomes of treatment
• Doctor cancellations, delays, or rescheduling
• Technical issues, app downtime, or network errors
• Incorrect information provided by users or doctors
• Unauthorized access due to user negligence

Our maximum liability is limited to the amount paid for the specific booking in dispute.

12. Account Termination

We may suspend or terminate accounts if:

• False information is provided
• Platform policies are violated
• Fraudulent or abusive behavior is detected
• Repeated no-shows or misuse occurs

13. Changes to Terms

We may update these Terms at any time. Continued use of Arokiyam after changes means you accept the updated Terms. We will notify you of significant changes via app notification or email.

14. Governing Law

These Terms are governed by the laws of India. All disputes shall be subject to the exclusive jurisdiction of the courts in Pondicherry and Tamil Nadu.

15. How Arokiyam Works

For Patients:

• Browse and search for doctors by specialty, location, and availability
• View doctor schedules showing available, doubtful, and unavailable dates
• Book appointments on available dates (confirmed immediately) or doubtful dates (requires doctor confirmation)
• Receive token numbers and estimated visit times based on the doctor's schedule
• Book for yourself or family members
• Access emergency booking with priority (additional charges apply)

For Doctors:

• Create schedules for different clinic/hospital locations
• Set availability status (available, doubtful, unavailable) for each date
• Create multiple sessions per location (e.g., morning and evening)
• Confirm or reschedule bookings for doubtful dates
• Upload up to 5 videos (maximum 30 seconds each)
• Create image advertisements visible to patients in your location